As a member of the Care Management Program leadership team, the Care Management Program Manager oversees the day-to-day functions and performance of a program providing care management and support to low income disabled and older adults with high medical or social needs. The program relies on RIPIN Community Health Workers (CHWs), with the support of licensed nurses and social workers, to help these high-risk patients remain safe, healthy, and independent in their homes and out of institutional care settings. The Manager will serve as an effective mentor and resource both to front-line CHWs and their supervisors.
-Oversee day-to-day functions and performance of Care Management staff; recruit, train, supervise, and support supervisor and Care Management Community Health Workers. Provide direct supervision to supervisor(s) and assigned staff, including regular evaluations of staff performance; one-on-one supervision meetings held biweekly and as needed.
-Serve as a liaison between community and state partners and RIPIN. Develop strong partnerships with other community agencies through collaboration, consistency, and professionalism.
-Ensures services provided are relevant, coordinated, documented, of high quality, meet individual/family needs, are in compliance with RIPIN standards and meet standards/needs of contractors/funders/partner agencies.
-Collaborate with program leadership team in identifying and filling training needs for the Care Management Program team.
-Collect, maintain, and assess feedback, in accordance with agency quality improvement standards, from consumers and professionals in the community regarding RIPIN services. With program staff and supervisors, analyze feedback and develop model of continuous improvement, utilizing data to assess program effectiveness and develop improvement goals.
-Accept other duties and responsibilities as assigned.
Knowledge, Skills and Abilities:
-A belief in the mission, vision, and values of RIPIN
-Advanced knowledge of RI’s systems of care, primarily in the area of Social Determinants of Health needs, as they apply to low income disabled and/or older adults
-High level of leadership skills to effectively support and supervise staff and promote RIPIN mission and vision throughout the agency
-High level of interpersonal skills and excellent communication skills to interact on a professional level with consumers, families, and professionals
-Ability to effectively work independently and in collaboration with multiple staff and programs
-Ability to present to small and large audiences that include consumers, stakeholders, and professionals
Proficiency in Microsoft Office, experience using a case management database, experience with data reporting preferred
Education and Experience:
-High school diploma/GED required; Associates Degree or -Bachelor’s Degree in Human Services, Health, Education, or related field strongly preferred
-Experience with effective supervision of staff highly desired
-Personal experience navigating social, healthcare, and/or education systems and services for self or family member highly desired
-Demonstrated knowledge of RIPIN’s programs, mission and vision
-Experience working with and outreaching to diverse populations
Regularly required to talk or hear
-Regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms
-Regularly required to climb stairs, reach, stretch, stand and bend
-Required to have the ability to lift and/or move up to 25 pounds
-Required to remain at their station for prolonged periods of time
Working Conditions/ Work Environment:
-Primary work location is a climate-controlled indoor office environment; however, may also be required to conduct visits in community settings that may require climbing up to several flights of stairs
-Flexibility for occasional travel related to job requirements
-Willingness and ability to work evenings and weekends as needed
-Provide own reliable transportation with proof of RI requirements of auto insurance
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply, please visit https://ripin.org/careers to view opportunities and apply for this position. Please include letter of interest, resume, and salary requirements to complete your application.
RIPIN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.