Transitional Housing Case Manager

Newport, RI

The Women’s Resource Center (WRC) provides safe transitional housing, advocacy, support, information, referral and follow-up services to victims of domestic violence, sexual assault, stalking and to persons at risk for domestic violence. We do this through comprehensive advocacy, support and prevention activities that empower victims, families, and those at risk for family violence to reach goal-oriented outcomes. Among these outcomes are securing adequate affordable housing with the assistance of the case manager, and working on practical goals and supports to build self-sufficient lives for clients and their children.


Under the guidelines of the Office on Violence Against Women grant and the supervision of the Residential Director, the Transitional Housing Manager will perform the following:

  • Provide advocacy and support to the TH residents
  • Develop an initial case plan to determine individual goals and barriers to success
  • Assist residents with housing applications and follow through on the status of these applications
  • Complete the Financial Literacy Class and utilize those learned skills with residents to enable them to become financially self-sufficient and assist in clearing up any debts
  • Promote economic independence with residents
  • Provide and inform residents of support services in the community
  • Accurately report all statistics in the Grant Management System (GMS)
  • Continue to keep an accurate waiting list for potential future residents
  • Work closely with East Bay Community Development Corp with which WRC has an MOU
  • Maintain confidentiality of residents at all times
  • Monitor and review residents’ progress with Residential Director on a weekly basis
  • Maintain accurate records for reports
  • Turn over transitional housing units, include cleaning, removing and adding furniture
  • Perform office duties
  • Assist with shelter clients
  • Assist with the covering the emergency phone along with Residential Director and Advocate
  • Attend all mandatory meetings
  • Serve as a role model while maintaining professional distance in relationships with clients
  • Must be available to travel in and out of state for consecutive days to conferences
  • Follow up with clients 3-6 months after clients leave supportive housing


  • Convey detailed and/or important instructions or ideas accurately, audibly, and quickly
  • Hear average or normal conversations and receive ordinary information
  • Manual dexterity and able to use wrists, hands and/or fingers in repetitive motion
  • Prepare and/or inspect documents and communications on computer or on paper
  • Sitting for extended periods of time
  • Bending, lifting and carrying up to 40 pounds (donations/commodities)
  • Lifting from floor or from inside car, inside truck, or from trunk
  • Lifting children (infant, toddler, preschool) in to car seats when required
  • Moving up and down stairs in TH program apartment facilities


  • Residence for survivors of domestic violence—women and children—in safe neighborhood
  • Daily interaction with stakeholders—residents, staff, volunteers, community, and vendors
  • Required to possess or have access to a telephone and be available for staff/advocate crisis calls as necessary


  • Bachelor’s degree in Social Services or related field or equivalent experience preferred
  • Preferred minimum two years’ experience in human services and/or not for profit organization; experience working in a shelter or transitional housing environment preferred
  • Preferred minimum two years’ experience working with victims of domestic violence including diverse people and groups
  • Knowledge of and sensitivity to domestic violence issues and trends and expressed commitment to the empowerment of women and children
  • Knowledge of computer programs to include: Word, Excel, and PowerPoint
  • Experience working with vendors and service providers and knowledge of local service resources preferred
  • Experience maintaining personal/professional boundaries
  • Strong oral, written, and interpersonal communication skills
  • Strong organizational, analytical, and problem-solving skills; ability to handle multiple priorities
  • Manage and resolve conflict and stress effectively and constructively with stakeholders
  • Ability to maintain confidentiality of residents at all times
  • Possess valid Rhode Island driver’s license; access to reliable means of transportation; proof of current liability insurance
  • Bilingual in English/Spanish


  • Full time; Monday through Friday from 8:30am to 4:30pm
  • 3-week paid vacation – 2 weeks paid sick time – 2 personal days – Paid holidays
  • 75% of individual health and dental
  • Salary $35,000-$39,000

To apply, please submit Cover Letter with Resume to by Friday, October 23, 2020, at 5:00 pm EST. Please note: resumes will be reviewed on a rolling basis.  

The Women’s Resource Center is an Equal Opportunity Employer. The organization does not discriminate against a volunteer, employee or applicant in employment of conditions or opportunities for employment on the basis of race, color, religion, gender, sexual orientation gender identity or expression, disability, age or country of ancestral origin.