BUILDING A WORKFORCE

Residential Services Asst. Manager-Mid Shift

Blackstone Valley Advocacy Center, Central Falls RI

Position Description

GENERAL SUMMARY:  Under the supervision of the Director of Residential Services and according to established policies and procedures, has primary responsibility of assisting Residential Director in daily operations and case management activities in support of children and families who reside in the Safe Home, Shelter Expansion and the Transitional Housing Program.

Duties and Responsibilities

1.  Conducts activities necessary for daily operations of safe home, and transitional housing
program. 

2.  Responsible for supporting services to families in Safe Home, shelter expansion and transitional units including intakes and orientation. Assist in developing long-term plan for safety, economic stability, housing, and basic needs.

3.  Provide crisis intervention, advocacy and support to residents in the Safe Home, shelter expansion and Transitional Housing Program.  Assist case management team in identifying immediate and long -term needs, reviewing options and setting goals; make referrals as necessary.

4.  Maintain demographic statistics on residents in the Safe Home, Shelter Expansion and Transitional Housing Program. Compile weekly and monthly reports through data entry.

5. Conduct unit inspections and home visits for Transitional and Shelter Expansion.

6.  Represent agency at various local providers meetings as needed.

7.  Facilitate children’s group events and provide individual case management sessions.

8.  Facilitate weekly resident meeting and life skills sessions.

9.  Responsible for billing and/or collecting rental fees directly from Transitional housing residents.

10.  Responsible for cultivating donors, maintaining donations and inventory received in conjunction with other staff.

11.  Research and create links with established local and statewide employment and housing resources such as job banks, businesses, adult education programs, housing authorities, statewide housing organizations, etc.

12.  Responsible for receiving, screening, routing and/or responding to telephone calls to the Victims of Crime Helpline and agency helpline as needed.

13.  Participation in crisis calls, on-call weekend and emergency coverage as needed for safe home and shelter expansion.

14. Additional duties necessary for the efficient operation of the agency assigned.

Skills and Abilities Required

1.  A high level of interpersonal skills to provide support and assistance to clients and staff.

2.  Commitment and sensitivity to issues related to the needs of families in crisis, particularly those affected by domestic violence.

3.  The ability to appropriately and effectively deal with crisis level situations.

5.  The physical ability to lift heavy items.

Working Conditions

Work environment is often noisy, with more than average exposure to communicable disease (Colds, Flu, COVID-19, etc.).

Work involves in-state travel. A valid driver’s license and automobile insurance are required.

Agency provided cell phone for use on agency related matters.

Education and Experience Required

A combination of education and experience demonstrating acquisition of the SKILLS AND ABILITIES REQUIRED.

A level of knowledge equivalent to that which is acquired by a minimum of a Bachelor’s Degree, three years of experience with trauma informed services and child development.

Bilingual ability in English/Spanish a plus.

This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive list of duties performed.

To Apply

Email jobs@bvadvocacycenter.org with your statement of interest.