LIHEAP Benefit Eligibility/Blended Family Specialist

Community Action Partnership of Providence
Location: Providence
Salary: $16.00 hour
Start Date: immediately
Full Time, Permanent

Job Description
Our Mission
CAPP, working in partnership with the community, provides culturally competent supportive services and programs to Providence County residents in need to promote their achievement of economic self-sufficiency.
Organization Overview
CAPP ensures individuals’ dignity while reducing poverty, revitalizing communities, and empowering low-income individuals and families to become self-sufficient. We do this by creating economic, educational, and other opportunities and providing a wide range of programs and services that drives real change. CAPP mobilizes resources directed to eliminating poverty; and educating the public on poverty and community revitalization issues.

Report to: LIHEAP Manager/LIHEAP Supervisor
Supervisory Responsibilities: None

Position Summary:

The LIHEAP Benefit Eligibility/Blended Family Specialist shall account for, compile and organize all completed and pending LIHEAP BES (Blended Families) applications.  The LIHEAP Benefit Eligibility/Blended Family Specialist will work closely with residents to verify all information in the household’s application is complete and adheres to program guidelines; this process will at times take place during face-to-face interviews with residents or by mail. The LIHEAP Benefit Eligibility/Blended Family Specialist will be responsible for processing sensitive information into the Hancock system, faxing, copying, filing, and scanning a high volume of confidential and sensitive information used by the LIHEAP program. The LIHEAP Benefit Eligibility/Blended Family Specialist shall be called upon to answer all resident questions and concerns regarding the heating assistance program. This person shall have a great understanding of the LIHEAP program and all other CAPP p
 rograms and will be able to answer all questions the residents may have about Non-U.S. Citizen applicant’s documentation such as follows, I-94, ITIN#, Work Permit, Employment Authorization Cards, Permanent Resident Cards I-551, Citizenships, Passport, etc. Certain non-U.S. citizen applicants are entitled to apply for LIHEAP benefits. The LIHEAP Benefit Eligibility/Blended Family Specialist will make referrals to other CAPP’s department and partnership agencies as a part of their daily job functions. The LIHEAP Benefit Eligibility/Blended Family Specialist must attend community events with the LIHEAP specialist as part of the outreach when the opportunity is available.
This person must complete a comprehensive training program and successfully demonstrate their ability to work competently within the program, state and agency guidelines, policies, and procedures. 

•       Manage difficult or emotional residents situations; responding respectfully and promptly to resident needs
•       Work directly with residents to determine eligibility for the program during a face to face interview
•       Review mailed applications and accompanying documents to ensure complete applications
•       Mail back incomplete applications to residents and notify them of required documents; maintain open lines of communication with residents to ensure timely and accurate compilation of documentation for proper input into the database system
•       Accurately enter residents information into  Hancock database system
•       Assure the confidentiality of all records/applications for LIHEAP residents
•       Contact National Grid to make inquiries/Pledges regarding a residents account(s)
•       Answer inquires about the LIHEAP program and Non-U.S Citizen applicant inquiries
•       Assess a household’s need for available internal or external services
•       Read and understand the program guidelines set forth by the LIHEAP program manual
•       Adhere to all program and organizational policies and procedures set forth by CAPP
•       Must be willing and able to lift bins of applications weighing up to 25lbs
•       Must attend at least one community events as part of LIHEAP outreach
•       Must make a referral to others CAPP’s department and other partnership agencies
•       Other duties as assigned

Other duties:
This job description is not designed to cover or contain a comprehensive listing of the employee’s activities, duties, or responsibilities for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Desired Qualities:
•       Must have a non-judgmental attitude with the ability to listen, be compassionate, and empathetic
•       Should have experience working with low income and diverse populations
•       The candidate must be organized, friendly, and possess meticulous attention to detail
•       Good attendance is a must as this is a full-time position
•       Must be able to enter information into a database system in an accurate and time-sensitive manner
•       Must possess above-average computer and communication skills
•       Must have the ability and professional maturity to work as part of a team or individually
•       Notary Public a plus
•       Bi-Lingual- must (Spanish – English)
•       Background check required
•       2+ years of customer service experience in a professional setting

•       Non-Exempt Full-Time 37.5 hours per week Monday – Friday
•       Benefits Available
•       $15.00/hour
•       BCI – Background Criminal Check Required
•       Must be able to lift up to 30 pounds without assistance
•       Telework is not available for the position

EEO Statement

Community Action Partnership of Providence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

To apply, please forward your cover letter, resume, and two references                           


Elizabeth Castellano
Director of Human Resources & Facilities Management
Online: and click on Careers
Fax: (401) 632-4170
Mail: 518 Hartford Ave, Providence, RI 02909