LIHEAP Community Coach

Community Action Partnership of Providence
Location: Providence
Salary: $16.00 hour
Start Date: immediately
Full Time, Permanent
Associate’s Degree Required

Job Description
Our Mission
CAPP, working in partnership with the community, provides culturally competent supportive services and programs to Providence County residents in need to promote their achievement of economic self-sufficiency.
Organization Overview
CAPP ensures individuals’ dignity while reducing poverty, revitalizing communities, and empowering low-income individuals and families to become self-sufficient. We do this by creating economic, educational, and other opportunities and providing a wide range of programs and services that drives real change. CAPP mobilizes resources directed to eliminating poverty; and educating the public on poverty and community revitalization issues.

Job Purpose:

The LIHEAP Community Coach shall provide a one-on-one assessment to the LIHEAP Program applicants who are seeking assistance.  This will include long-term monitoring of residents, providing energy conservation, financial education, and workforce development as needed. Attend community events of various types to extend services through other social service agencies and community partners.  Maintain relationships with collaborative partners and cultivate new ones.  Responsible for collecting and analyzing data.

Reports to: LIHEAP Manager /Director of Energy & Housing Stability Programs.

Supervision of: N/A
Status: F/T (Full Time Permanent Position)

Job Duties: Include the following:

•       Provide long-term services for select participants of LIHEAP
•       Conduct a client assessment and development of a plan with client involvement
•       Assist clients in developing a plan to minimize future crisis situations.
•       Provide energy conservation, financial education, and job workforce development
•       Provide supportive counseling and advocacy to clients and their families
•       Coordinate services with other community resources
•       Coordinating with LIHEAP Benefit Eligibility Specialist to provide follow-up service and maintain an open line of communication with active clients.  Create and conduct related activities with existing and potential clients in the community
•       Assisting clients in identifying barriers and challenges. Advocate for clients by negotiating with their collectors and utility companies.
•       Educate clients to become economically self-sufficient
•       Provide resume building, do’s and don’ts of interviewing, how to do a job search, and best practice interviewing workshops
•       Determine eligibility for needed resources and aid in the application process
•       Maintain complete and accurate client records
•       Maintain information needed for data collection and entry into the agency’s data system on time
•       Prepare accurate reports and statistics as required
•       Support client’s efforts to have his/her voice heard and to get needed services.
•       Participate in meetings, pieces of training, events, and public forums
•       Provide follow-up services, monitor client progress, and amend the plan as needed
•       Participate and assist the LIHEAP Director in the development of quarterly reports as needed.
•       Must have knowledge of community services

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

To be successful in this position, the employee must possess, at a minimum, the following competencies.

•       Problem Solving – Identifies and resolves problems in a timely manner.
•       Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills continuously.
•       Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
•       Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listen and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
•       Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
•       Teamwork – Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
•       Cost Consciousness – Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
•       Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
•       Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
•       Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.


•       Minimum of an Associate’s degree in Human Services education or a closely related field or at least two years experience in case management working with residents/families with low incomes.
•       Two-year experience working with diverse community and elders preferred 
•       Public speaking and presentation skills
•       3-year clerical and computer experience required

Job details and requirements:

•       Non-Exempt/Full-time hours 37.5 per week Monday – Friday (with the flexibility to work occasional nights and weekends)
•       $17.00 per hour
•       Benefits available
•       Ability to work under pressure a must
•       BCI – Background Criminal Check required
•       Must be able to lift up to 25 pounds without assistance
•       Must have reliable transportation (mileage will be compensated)
•       Bi-lingual preferred but not required

How to Apply

To apply, please forward your cover letter, resume, and two professional references to:

Elizabeth Castellano
Director of Human Resources & Facilities Management
Online: and click on Careers
Fax: (401) 632-4170
Mail: 518 Hartford Ave, Providence, RI 02909