BUILDING A WORKFORCE

Systems Advocate

Women’s Resource Center
Location: Bristol County
Salary: $ 35,000-45,000
Start Date: ASAP
Bilingual English/Spanish or Portuguese
Full Time, Permanent

ORGANIZATIONAL SUMMARY:

Founded in 1977, the Women’s Resource Center (WRC) has a long history of providing a full range of compassionate, comprehensive direct services to survivors of domestic violence. Over the past fifteen years, the WRC has also been at the forefront of innovative prevention practice nationally. The WRC’s purpose is to work with the community to end violence, combining survivor-centered service delivery with evidence-informed prevention strategies. We engage a myriad of governmental and state agencies, organizational partners, and diverse local residents of all ages, races, ethnicities, languages, abilities, and
socio-economic backgrounds to ensure that survivors have the support they need, while simultaneously working to create healthy, safe communities.

The WRC is committed to being at the top of our field with all of our services and practice. We prioritize organizational and staff development, to ensure that all of our practices reflect best practices in the field. In addition, we are participating in Move to End Violence, a national project focused on centering the domestic violence movement on the experiences of marginalized communities. Members of our staff have attended local, regional, and national trainings as well as webinars to continue to grow their professional skills.

The Women’s Resource Center has many strengths to build on including a strong revenue base from state and federal funds and foundation grants, a diverse, highly committed, engaged, and experienced staff providing unique, highly mission driven programs; competent management; and statewide recognition for excellence in programming in the areas of primary prevention and counseling as well as state leadership in connecting victims to DHS support.

Mission
Leading domestic violence prevention through the empowerment of individuals and the community by providing advocacy, education and support services.

Values

Social justice
We believe that our community has the ability to achieve domestic peace.

Individual empowerment
We believe in the potential for individual change.

Community commitment
We believe in the power of working collaboratively with our community to compassionately and confidentially provide best practices in a safe and accessible environment.

Agency commitment
We believe in providing a diverse, respectful, and safe environment to work, learn and grow.

POSITION SUMMARY:

The Systems Advocate will report to the Systems Advocacy Manager. The Systems Advocate will focus on providing crisis intervention, safety planning, support, information and referrals to victims of domestic violence, sexual assault, molestation and stalking in collaboration with Tiverton, Little Compton, Bristol, Warren and Barrington Police Departments. The Systems Advocate will be on-call (24 hours a day, 7 days a week) to provide support to victims on as needed.

ROLE SPECIFIC COMPETENCIES

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

-Engage in training police officers, community members and other agencies on sexual assault and domestic violence issues.
-Collaborate and partner with local police departments, prosecutors, and justice system to meet the needs of clients.

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

-Meet with victims of domestic violence or sexual assault crimes on scene (with police presence), at the police department or at WRC offices as needed.
-Provide trauma-informed direct services; including support, advocacy, crisis  intervention, safety planning, information and referrals to clients in crisis.
-Engage with victims on the phone, through the mail, after an incident for follow up.
-Provide support during initial police reports, statements, and follow-up interviews with police.
-Provide follow-up case management to clients, as needed.
-Support victims during criminal court proceedings.

Resourcefulness: Securing and deploying resources effectively and efficiently.

-Maintain current knowledge of changes in policies and procedures, community resources and other information.
-Have a strong understanding of community resources in Newport and Bristol County.

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

-Understanding of trauma informed care and empowerment philosophy of advocacy; ability to interact sensitively with traumatized populations and to handle crisis with empathy
-Ability to work effectively in a fast-paced and high-pressure work environment
-Ability to quickly assess volatile situations and use good judgement to resolve or diffuse situations
-High level of problem-solving skills

ESSENTIAL COMPETENCIES

Nimble Learning: Actively learning through experimentation when tackling new problems, using both success and failures as learning fodder.

-Attend and be committed to on-going training and growth opportunities.
-Ensures Accountability: Holding self and others accountable to meet commitments.
-Adheres to agency policies, procedures and processes, including strict adherence to WRC confidentiality policy and ethical standards.
-Commitment to WRC’s mission, vision and values.
-Establishes and maintains professional boundaries.
-Maintain client files, agency files, statistics, forms, and other record keeping as required
-Complete documentation and enter it into the client records database in a timely manner
-Excellent organizational skills

Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal development channels.

-Attend and actively participate in agency meetings as required, including department meetings, and regularly scheduled supervision
-Identify and consult with Systems Advocacy Manager and the Systems Advocacy Team on any potentially high-risk client situations and/or any areas of concern about services or the agency. Bring forth ideas for service delivery improvement

Global Perspective: Taking a broad view when approaching issues, using a global lens.

-Commitment to social justice, gender and racial equity
-Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
-Excellent interpersonal skills; communication, conflict management, empathy, leadership, negotiation, positive attitude and teamwork

Communicates Effective: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

-High level of listening skills with an attention to detail and curiosity
-Excellent written and verbal communication skills
-Generate program reports and statistics.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

Decision Quality: Making good and timely decisions that keep the organization moving forward.

QUALIFICATIONS/PHYSICAL DEMANDS

-Experience working with victims of domestic violence
-Bilingual (Spanish/English/Portuguese) preferred
-Must have a vehicle with car insurance
-Must have a current (MA/RI) driver’s license
-Hear average or normal conversations and receive ordinary information
-Manual dexterity and able to use wrists, hands and/or fingers in repetitive motion
-Prepare and/or inspect documents and communications on computer or on paper
-Sitting for extended periods of time
-Bending, lifting and carrying up to 40 pounds (donations/commodities)
-Lifting from floor or from inside car, truck, or from trunk
-Moving up and down stairs in facilities

How to Apply

Please submit a cover letter and resume to careers@wrcnbc.org. Please put Systems Advocate in the Subject line.