Technical Assistance Liaison, Community Health Network

Rhode Island Parent Information Network
Warwick, RI
Remote Temporary
Part Time
Bilingual English Spanish Preferred

See employer’s listing here!

About RIPIN:

RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan. Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs.  RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems.

Job Summary: The Technical Assistance Liaison (TAL) will work alongside staff from the Community Health Network (CHN) and Own Your Health Collaborative (OYH) to support programming and provide technical assistance to program participants, facilitators, and coordinators in the delivery of workshops. Due to COVID-19, most program activities are being done virtually at this time, but some in-person outreach may be required. This is a part-time position scheduled for 20 hours per week. 

Essential Functions:

  • Collaborate with CHN Patient Navigators and OYH Coordinators to connect with potential workshop participants and provide technical assistance. The TAL will assist with workshop registration, utilizing Zoom or other virtual platforms (logging in/downloading materials/sharing screens/audio/whiteboard), and other related activities.
  • Manage technology/equipment loans to participants and/or workshop facilitators.
  • Assist participants and/or workshop facilitators utilizing various devices and coordinate with the RIPIN IT department for advanced technical assistance when needed.
  • Participate in pre-workshop onboarding meeting with workshop facilitators and OYH Coordinators; act as workshop Technical Assistant when assigned.
  • Cross-train in CHN evidenced-based programs.
  • Perform clerical tasks, including but not limited to: scanning and saving documents, data entry, and analysis, database updates, document creation of various handouts and materials as needed, including stocking and tracking materials
  • Actively participate as an effective team member in assigned agency meetings, trainings and team meetings. Make constructive use of individual and peer supervision/one-on-one meetings. Attend meetings/trainings as assigned by RIDOH and RIPIN.
  • Contribute to the overall success and quality of the Agency by working constructively and collaboratively with other staff members and collaborative partners, ensuring all individuals are treated respectfully and that diversity in backgrounds and life experiences is supported and valued throughout the Agency.
  • Accepts other duties and responsibilities as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of technology platforms such as Zoom and Salesforce
  • Proficiency in computer and internet navigation (program management tools, online documents, search engine, government websites)
  • Excellent interpersonal and communications skills, both written and verbal
  • Experience speaking/presenting to groups of people and the ability to facilitate a group conversation
  • Ability to work both independently and in collaboration with a team
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, etc.) is required
  • Fluency (speaking, reading, and writing) in English (required) and Spanish preferred

Education and Experience:

  • High School diploma or GED required; Combination of education and equivalent work experience to meet needs of the position
  • Community Health Workers certification preferred; non-certified incumbents are expected to earn certification within 18 months of hire date
  • Past employment or volunteer experience working with older adults and assistance with technology

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to climb stairs, reach, stretch, stand and bend. The employee frequently lifts and/or moves up to 25 pounds.

Working Conditions/ Work Environment:

  • Primary work location is a climate-controlled office environment; however, employee may need to work in a variety of uncontrolled venues/environments including various community locations
  • Flexible schedule including night/weekend hours maybe required to meet the needs of the program
  • Must have suitable space to work remotely at home as needed
  • Provide own reliable transportation with proof of RI minimum requirements of auto insurance

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                    

How to Apply

Go here and include letter of interest, resume, and salary requirements to complete your application.