Patient Navigator, Care New England Medical Group

Primary Function

Full time. Patient Care Navigators (“PCN”) bring unique skills and perspective to health promotion.  PCN’s guide patients through the healthcare system and help them overcome barriers to care.  PCN’s are individuals with excellent communication and interpersonal skills who establish trusting professional relationships with patients.   A PCN is a proven method to increase health screenings and treatment adherence by reducing barriers to health access.  

The PCN, under the general direction of the office manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals.  

The PCN works with the practice to close care gaps and works closely with primary care teams by identifying and removing barriers to care.



1.    Promote health screening and preventive services uptake for patients not currently up to date with preventive

       care measures
2.    Counsel patients on the benefits of health screening and preventive services.    
3.    Communicate with primary care teams to facilitate preventative screening and preventive service.

4.    Observe, report, and assess barriers and facilitators of successful screening and prevention

5.    Identify resources for patients to overcome barriers to screening and accessing care  such as transportation

       and work schedules 

6.    Documents appropriately and in a timely manner in the electronic health record.

7.    Maintain strict confidentiality in accordance with policies

8.    Builds knowledge of community-based organizations external resource availability and eligibility guidelines for 


9.    Maintain documentation of outreach activities and patient contact

10.  Track patient attendance to testing and relevant medical appointments and initiate outreach as necessary for

       missed appointments as necessary

11.  Proactively identifying actual and potential screening, referral, and navigation issues and problems and

       proposing solutions to meet those challenges;

12.  Complying with all relevant federal, state, local, and internal rules, regulations, reporting requirements and

       the like.

13.  Performs all other related duties as assigned. 

Job Qualifications and Specifications

We seek individuals with knowledge of the challenges faced by low-income Rhode Islanders, and commitment to addressing them.

Certified Medical Assistant or Community Health Worker preferred. High School Diploma or GED equivalent required.  

Spanish speaking preferred.

Proficient with EMR and primary care setting also preferred. 

Aptitude for assisting individuals with unmet health-related social needs as evidenced by experience or education in community health, case management, volunteer or related education and experience.

Excellent interpersonal and communication skills, empathy and a strong desire to help others.

Ability to assist diverse individuals, work independently, and develop a knowledge of statewide community service providers and programs.

Good organizational and time management skills. 

Link HERE to apply