RIPIN
Full-time, $20-$22/hr
Experience working with diverse populations required
About RIPIN:
RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan. Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs. RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems.
Job Summary:
The Consumer Resource Specialist will provide comprehensive phone and in-person supports to families and individuals navigating state/federal health insurance regulations. The Consumer Resource Specialist will ensure families and individuals are supported in a responsive and timely manner with a primary focus of providing consumers and their families with information, resources, guidance, and assistance using a peer-to-peer support model.
Essential Functions:
- Provide daily telephone support to families, community members, and consumers regarding health insurance matters, offering information, resources, support, and problem-solving to assist families in working together with private and public entities. Provide wraparound case management and advocacy to consumers with complex needs
- Assist consumers in understanding and accessing informal and formal dispute resolution options and procedural safeguards in health and education. Document any grievances: assist in the coordination and submission of grievances as required by funding sources and/or other public and private agencies. Refer consumers to other services or public or private agencies for additional supports as needed
- Collaborate with RIPIN staff to continuously develop, assess, and implement outreach plan for call center programs to ensure seamless service delivery and to avoid duplication of services. Continuously develop, assess, and implement program awareness campaign to generate consumer utilization of call center resources
- Accept other duties and responsibilities as assigned
Qualifications
Knowledge, Skills and Abilities:
- Advanced knowledge of health insurance systems in RI and other human service systems supporting individuals with disabilities and/or special healthcare needs.
- High level of interpersonal skills and excellent communication skills to interact on a professional level with our diverse stakeholders, including parents and professionals
- Ability to convey complex information in a clear and understandable manner
- Fluency (speaking, reading, and writing) in English and Spanish required
Education and Experience:
- High school diploma/GED required, Associates Degree or bachelor’s degree in Human Services, Education, or related field strongly preferred
- Personal experience navigating social, healthcare, and/or education systems and services for self or family member highly desired
- Experience working with and outreaching to diverse populations
- Experience organizing and/or delivering outreach/public awareness campaigns, workshops, and community information sessions
Physical Demands:
- Regularly required to talk or hear
- Regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms
- Regularly required to climb stairs, reach, stretch, stand and bend
- Required to have the ability to lift and/or moves up to 25 pounds
- Required to remain at their station for prolonged periods of time
Working Conditions/ Work Environment:
- Primary work location is a climate-controlled indoor office environment; however, may also be required to conduct visits in private homes, climbing up to three flights of stairs, and community locations
- Flexibility for travel related to job requirements
- Willingness and ability to work evenings and weekends as needed
- Provide own reliable transportation with proof of valid driver’s license and RI requirements of auto insurance