Consumer Resource Specialist

RIPIN
Full-time $20-$22/hr
Experience with IDEA Required
Bilingual Spanish Preferred

See their listing

Job Summary:

The Consumer Resource Specialist will provide comprehensive phone and in-person supports to families, individuals, and school systems navigating health, education, and special education systems as relates to the Individuals with Disabilities Education Act (IDEA) and state/federal insurance regulations. The Consumer Resource Specialist will ensure families and individuals are supported in a responsive and timely manner with a primary focus of providing consumers and their families with information, resources, guidance, and assistance using a peer-to-peer support model.

Essential Functions:

  • Provide daily telephone support to families, community members, and consumers regarding health and/or education/special education matters, offering information, resources, support, and problem-solving to assist families in working together with private and public entities. Provide wraparound case management and advocacy to consumers with complex needs
  • Assist consumers in understanding and accessing informal and formal dispute resolution options and procedural safeguards in health and education. Document any grievances: assist in the coordination and submission of grievances as required by funding sources and/or other public and private agencies. Refer consumers to other services or public or private agencies for additional supports as needed
  • Collaborate with RIPIN staff to continuously develop, assess, and implement outreach plan for call center programs to insure seamless service delivery and to avoid duplication of services. Continuously develop, assess, and implement program awareness campaign to generate consumer utilization of call center resources
  • Accept other duties and responsibilities as assigned

Qualifications

Knowledge, Skills and Abilities:

  • Advanced knowledge with the Individuals with Disabilities Education Act (IDEA) required
  • Advanced knowledge of health and/or education/special education systems in RI and other human service systems supporting families of children with disabilities and/or special healthcare needs, specifically in the area of special education services and/or public and commercial health insurance programs 
  • High level of interpersonal skills and excellent communication skills to interact on a professional level with our diverse stakeholders, including parents and professionals
  • Ability to convey complex information in a clear and understandable manner
  • Fluency (speaking, reading, and writing) in English and Spanish desired

Education and Experience:

  • High school diploma/GED required, Associates Degree or bachelor’s degree in Human Services, Education, or related field strongly preferred
  • Personal experience navigating social, healthcare, and/or education systems and services for self or family member highly desired
  • Experience working with and outreaching to diverse populations
  • Experience organizing and/or delivering outreach/public awareness campaigns, workshops, and community information sessions
Apply Here