Rhode Island Parent Information Network (RIPIN)
Location: Providence
Start Date: Immediately
Oversees A Team of CHWS!
Job Summary:
The Health Education Manager will work in partnership with the RI Department of Health (RIDOH) to support the Health Equity Institute. The Health Education Manager acts as the liaison between RIPIN and the RIDOH. The Health Education Manager oversees, manages, supervises, trains, mentors, coaches and evaluates the performance of a team of RIPIN Community Health Workers (CHWs) located at RIDOH. The Health Education Manager ensures RIPIN staff located at RIDOH assist RIDOH program managers in accessing community input through the use of RIPIN CHWs. They will help with access to resources and data needed to address underlying root causes of health inequity.
This position represents RIPIN at local and state meetings and committees. The manager, with support from the Director, is responsible for meeting all reporting requirements in compliance with contractors, private, state, and federal funders.
Essential Functions:
Oversee day-to-day functions and performance of RIPIN staff located at RIDOH; recruit, train, and supervise Community Health Workers. Provide direct supervision to assigned staff, including regular evaluations of staff performance, and one-on-one supervision. Build office infrastructure to support the professional development of RIPIN staff.
Utilizing Salesforce and other Electronic Health Record systems, provide oversight, conduct Quality Assurance and Quality Improvement measures to inform business practices in coordination with RIDOH.
Collect, maintain, and assess feedback, in accordance with agency quality improvement standards, from consumers and professionals in the community regarding RIPIN services; with program staff, analyze feedback and develop a model of continuous improvement, utilizing data to assess program effectiveness and develop improvement goals.
Serve as a liaison between RIDOH teams and RIPIN. Cultivate partnerships to elevate the voice of the CHW through advocacy, and policy.
Develop strong partnerships with contractors/funders/partner agencies by providing technical assistance, assisting RIDOH with the startup of new CDC-funded programs, and coordinating with RIDOH Program Managers to develop and implement Community Health Worker programs and initiatives. Coordinate community engagement efforts with a state-wide scope.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Accept other duties and responsibilities as assigned.
Knowledge, Skills and Abilities:
A belief in the mission, vision, and values of RIPIN
Excellent written and oral communication skills
Advanced knowledge of RI’s systems of care, including health, education, special education, employment, and basic needs as they apply across a person’s lifecycle
Knowledge with Clinical Electronic Health Records, Salesforce and other Software as a Service platforms, ability to build reports, dashboards and provide project management oversight and technical assistance
High level of leadership skills to effectively support and supervise staff and promote RIPIN mission and vision throughout the agency
High level of interpersonal skills and excellent communication skills to interact on a professional level with consumers, families, and professionals
Ability to effectively work independently and in collaboration with multiple staff and programs
Ability to present to small and large audiences that include consumers, stakeholders, and professionals
Proficiency in Microsoft Office; experience using Clinical Electronic Health Records, Salesforce and other Software as a Service platforms with an ability to build reports, dashboards and provide project management oversight and technical assistance
Education and Experience:
Personal experience navigating social, healthcare, and/or education systems and services for self or family member highly desired
High school diploma/GED required; Associates Degree or Bachelor’s Degree strongly preferred
Experience effectively supervising cross functional teams
2+ years of contract management experience
Experience with business process improvement and project management methodologies
Demonstrated knowledge of RIPIN’s programs, mission and vision
Experience working with and outreaching to diverse populations
Community Health Workers certification preferred; non-certified incumbents are expected to earn certification within 18 months of hire date
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to climb stairs, reach, stretch, stand and bend. The employee frequently lifts and/or moves up to 25 pounds. Community Health Workers are required to climb up to three flights of stairs to conduct home and community visits.
Working Conditions/ Work Environment:
Primary work location is a climate-controlled indoor office environment; however, employee will also be required to conduct visits in various community locations
Must have suitable space to work remotely at home as needed.
Flexibility for occasional travel related to job requirements
Willingness and ability to work limited evenings and weekends as needed
Provide own reliable transportation with proof of RI minimum requirements of auto insurance
Will be required to follow site’s COVID testing and vaccination requirements
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note: As of January 4, 2022, all persons employed by RIPIN are required to have completed a full vaccination series against the COVID-19 virus or submit to weekly COVID-19 PCR testing.
How to Apply
Visit www.ripin.org/careers to apply. Please include letter of interest, resume, and salary requirements to complete your application.