House of Hope/CDC
Full-time, $23-$27/hr
Bilingual & Lived Experience Preferred
ECHO Village is an innovative solution to unsheltered homelessness in Rhode Island, designed as a safer more
dignified alternative to congregate shelters. ECHO Village will allow adults experiencing homelessness to reside in
individual sleeping enclosures with robust wrap-around services as they transition into permanent housing. The
unique nature of this program, coupled with the service delivery model and expertise of House of Hope CDC, will
make this an ideal shelter program for those who have struggled to find safety, security, and positive outcomes in
traditional shelter models.
GENERAL STATEMENT OF DUTIES
The ECHO Village Case Manager provides case management and housing support services to guests at ECHO Village. Case
Managers will work with individuals facing significant barriers to obtaining and maintaining stable housing, and provide case
management supports including but not limited to resolution of issues that have led to homelessness, work toward decreasing
barriers, life skills coaching, and skill building, employment search and/or applying for benefits, and coordination of care with
other service providers necessary for obtaining and maintaining stable housing. As a Housing First agency, all services are
person-centered and person-directed, using a harm reduction, trauma-informed framework to address client needs. As this is
a program requiring around-the-clock support, schedules may include nontraditional work hours and days, including early
morning, evening, and weekend hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Engage in relationship building/rapport building with constituents.
• Conduct comprehensive assessments of constituents to determine housing needs, housing search capabilities, and
potential barriers to maintaining housing, with the goal of creating an individualized person-centered case plan of short-
and long-term goals utilizing harm reduction, trauma-informed and strength-based approaches.
• Perform comprehensive client assessments to collect appropriate functional, environmental, psycho-social, financial,
employment, housing, educational, and health information.
• Provides emotional support, assistance with problem-solving, facilitates referrals to community resources, general
advocacy, and crisis intervention activities for constituents.
• Provide Triage and Intensive Case Management services to longer-term village guests. Develop housing-based case plans
for village guests; complete and submit housing applications as required.
• Complete appropriate documentation of services provided for the client in file and through the Rhode Island Homeless
Management Information System (HMIS).
• Accompany constituents to appointments for support as needed.
• Obtain all necessary releases and consent forms from constituents.
• Establish and maintain confidential resident case files and complete progress notes for each constituent by adhering to
documentation standards and any other clinical correspondence as required.
• Develop and manage knowledge of community resources, including medical, psychological, educational, social services,
legal, and housing, and how to apply and use them effectively.
• Establish working relationships with representatives in other agencies to support individuals in attaining services such as
addiction, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and
articulate our constituents’ needs to others orally and through written correspondence.
• Ability to recognize emergency and crisis situations and take action and seek intervention when needed.
• Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
• Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural, and linguistic
background of each resident, and help to promote the continuance of their cultural identity as much as possible.
• Be a liaison to families, representatives of social services, and other agencies for constituents.
• Participate in scheduled supervision, team meetings, and actively seek guidance as needed.
• Attend all Housing First Model training modules and core competency training modules.
• Attend, prepare, and actively participate in all HOH departmental required trainings and or staff meetings within the
building or other training facility.
• Follow all policies and procedures of the House of Hope CDC.
REQUIRED QUALIFICATIONS
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and vulnerable populations in
diverse environments.
• Demonstrated suitability to work with disadvantaged and challenging individuals and families in a diverse environment.
• Knowledge of community resources such as physical and mental health services, accessing benefits and employment,
addiction, and housing supports.
• Sound judgement and problem-solving skills, including assessing risk factors and recognizing emergency and crisis
situations.
• Knowledge of interviewing, assessment, and counseling principles and techniques, and the ability to plan, develop and
i. mplement case and treatment plans.
• Demonstrated ability to work independently and as a team.
• Excellent communication skills both verbally and in writing.
• Demonstrated ability to understand and maintain constituent/worker boundaries.
• Ability to maintain a high degree of confidentiality.
• Establishing and maintaining effective working relationships with constituents, community providers, superiors, co-
workers, and associates.
• Ability to structure and manage time, develop work priorities independently, and meet program expectations regarding
documentation standards.
• Present a neat and professional appearance, display identification as required by the position, and abide by all House of
Hope policies and procedures.
• Bilingual applicants are strongly encouraged to apply.
• Applicants with lived experience are strongly encouraged to apply.
The above is intended to describe the general content and requirements of the job for House of Hope and may vary at times
according to department objectives and needs for the performance of the job. It should not be construed as an exhaustive
statement of duties, responsibilities, or requirements.
The House of Hope CDC is a nonprofit organization serving Rhode Island since 1989. At House of Hope CDC, we affirm safe,
stable housing as a basic human right. We address the trauma of homelessness by empowering constituents, delivering high
impact innovative services, diversifying housing options, and advocating for policies to counter structural inequalities.
Interested parties, please submit your resume by Feb. 2nd via email to
info@thehouseofhopecdc.org and note the position you are applying for in the subject line.
Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.
House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process