House of Hope/CDC
Full-time
Significant Experience Required
$30-40/hr
ECHO Village is an innovative solution to unsheltered homelessness in Rhode Island, designed as a safer more
dignified alternative to congregate shelters. ECHO Village will allow adults experiencing homelessness to reside in
individual sleeping enclosures with robust wrap-around services as they transition into permanent housing. The
unique nature of this program, coupled with the service delivery model and expertise of House of Hope CDC, will
make this an ideal shelter program for those who have struggled to find safety, security, and positive outcomes in
traditional shelter models.
GENERAL STATEMENT OF DUTIES
The ECHO Village Program Manager is responsible for the overall operation of the ECHO Village. Primary
responsibilities will include providing leadership, operational support, and oversight to a team of staff members
while ensuring the safety and well-being of ECHO Village guests, staff, grounds, and property. Additional duties will
include maintaining internal and external relationships related to the coordination of care and effective service
delivery at ECHO Village. Due to the complexity of this position, it is not a 9-5 position and requires flexibility with
regard to work schedule and availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Oversee the daily operations and management of ECHO Village.
• Maintain effective coordination between case management, shelter staff, vendors, contractors, and property
maintenance staff.
• Coordinate and manage the day-to-day work of a small team of case managers and shelter staff to ensure
effective, efficient, and streamlined service delivery while assisting in providing clinical support and supervision.
• Provide ongoing scheduling, supervision, and training of case management and shelter staff. These
responsibilities include managing weekly scheduling and coverage, regular one-on-one supervision, team
meetings, and responding to issues as they arise.
• Serve as a liaison between ECHO Village, neighbors, city, elected officials, and the Rhode Island Department of
Housing vendors, contractors, community partners, and the Rhode Island Coordinated Entry System.
• Ensure compliance with ECHO Village policies and procedures, assist with long-term conflict resolution, and
determine consequences for rule violations.
• Screen referrals for ECHO Village placements in accordance with established policies and procedures and make
unit assignments to balance the needs of the individual within the larger community.
• Conduct weekly Village meetings with shelter guests.
• Assist with developing and implementing an on-call process to handle issues that may require urgent attention
by the Program Manager or other designated member of the leadership team during off hours.
• Assist with developing and implementing an emergency/crisis response protocol for managing situations
requiring an urgent response.
• Embrace and uphold House of Hope CDC’s mission, culture, and values while ensuring that ECHO Village’s
operations reflect these.
• Follow all policies and procedures of House of Hope CDC and ensure that all staff are operating within policies
and procedures at all times.
• Evaluate the quality and effectiveness of the program operations and its procedures.
• Ensure compliance with Rhode Island Homeless Management Information System (HMIS) data collection, data
quality, and standards at ECHO Village while assisting with outcomes reporting and program monitoring
• Maintain an up-to-date catalog of relevant and available resources such as medical, psychological, educational,
social services, legal, housing, community partners, and others, along with direction on how to apply and use
them effectively.
• Attend, prepare, and actively participate in all House of Hope CDC trainings and staff meetings.
• Ensure constituent satisfaction, which includes the receipt, investigation, and secure recording of all initial
grievances, taking appropriate action(s) if needed, and facilitating all aspects of constituent input meetings.
REQUIRED QUALIFICATIONS
• Direct, relevant experience managing staffing and operations of a similarly sized program; previous experience
demonstrating successful performance of all Essential Duties and Responsibilities listed above.
• Demonstrated knowledge/familiarity with related resources such as shelter, housing, mental and physical
health services, access to benefits, and recovery support.
• Experience and comfort working with people who represent marginalized communities, including LGBTQQ
people, immigrants, people who have been incarcerated, people who use substances, people who do sex work,
etc.
• Current or previous direct experience navigating the complex psychosocial stressors of homelessness and
experience in the fields of mental health and substance use.Shown skill in working well both independently and
as part of a team, with effective spoken and written communication.
• Demonstrated physical and mental capability to handle job duties.
• Proven ability to guide ECHO Village staff work and understand and uphold clear boundaries.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with clients, community providers, superiors,
co-workers, and associates.
• An ability to organize, prioritize, and accurately perform tasks with specific attention to detail.
• The ability to recognize emergency and crisis situations, take action, and seek interventions when needed.
• Dependable with excellent organization, interpersonal communication, and time-management skills.
• Present a neat and professional appearance anddisplay company identification as required.
• Possess basic computer skills, including Word, Excel, Internet, and e-mail; HMIS experience preferred.
• Maintain a valid driver’s license and have access to own transportation.
• Applicants with lived experience are strongly encouraged to apply.
The above is intended to describe the general content and requirements of the job for House of Hope and may vary
at times according to department objectives and needs for the performance of the job. It is not to be construed as
an exhaustive statement of duties, responsibilities, or requirements.
House of Hope CDC promotes equal opportunity in all aspects of employment. We are committed to diversity and
inclusion in the selection process.
The House of Hope CDC is a nonprofit organization serving Rhode Island since 1989. At House of Hope CDC, we
affirm safe, stable housing as a basic human right. We address the trauma of homelessness by empowering
constituents, delivering high impact innovative services, diversifying housing options, and advocating for policies to
counter structural inequalities.
How to Apply
Interested parties, please submit your resume by Feb. 2nd via email to info@thehouseofhopecdc.org and note the position you are applying for in the subject line.
Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.
House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process