Coastal Medical / Lifespan
Full-time
2 Years Experience
Certified or within one year
Apprenticeship Eligible
Summary:
Provides navigational and community-based assistance to members of the community and serves as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
Responsibilities:
�Provides peer outreach and navigational services to members of the community who may not be cared for by traditional medical institutions
�Collaborates with multiple community-based providers to establish connections with resources to maximize patient health outcomes
�Maintains extensive knowledge of community-based organizations external resource availability and eligibility guidelines
�Conducts assessments with patients in the community with a focus on triage and support on identified with social determinates of health (SDOH) or substance use disorder (SUD) needs to coordinate and track referrals to community-based organizations (CBO)
�Operates in a supportive role within an interdisciplinary health care team utilizing an integrated care model
�Coordinates transportation eligibility scheduling and other logistics for appropriate Medicaid patients
�Participates in interdisciplinary care conferences to assist in developing individualized plans of care
�Builds trust with patients and community members to provide support empowerment and education services
�Educates clients with chronic illness about evidence-based standards of care and self-management of their chronic illness
�Educates patients about the health care system appropriate sites of care and self-navigation all in an effort to help the patient build skills to become self-sufficient and manage their health independently
�Documents work with patients through appropriate record keeping; assists with gathering data relevant to program evaluation as appropriate
�Participates in team meetings and RIDOH Project Meetings
�Serves as liaison between the professional staff and the community including developing relationships with various stakeholders in the community
�Attends ongoing training for community health workers
�Complies with federal and local confidentiality laws including HIPAA ensuring patient privacy
�Adheres to Coastal Medical guidelines and policies for protecting patients’ demographic clinical and financial information
�Performs other job-related duties as assigned
Other information:
Education and Experience:
�High school diploma or equivalent
�Two (2) years of experience providing information education intervention and/or referral services to culturally diverse populations
�Additional training in the medical field with a social service background or demonstrated possession of the competencies necessary to perform the work
�Community Health Worker or Peer Recovery Specialist certification in Rhode Island; Certification may be obtained within one year of employment
�Any combination of education and experience that is substantially equivalent is also acceptable
Knowledge Skills and Ability:
�Proficiency in the use of an EMR and knowledge of medical terminology
�Ability to handle high volume and diverse assignments
�Capacityto multi-task think critically and problem solve
�Clear assessment creativity judgment and decision-making skills
�Ability to take initiative organize prioritize andfollow through withwork assignments assuring fulfillment of plans and goals
�Excellent interpersonal skills and ability to work with and through others to achieve results
�Excellent written and verbal communication skills
�Must handle the most sensitive and confidential matters with the utmost discretion
�Proficient with technology and use of Microsoft Word Excel Outlook and Web-based applications
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.