Sarah Lawrence

Progreso Latino
Full-time

Company Summary

Progreso Latino was founded in 1977 to serve Rhode Island’s Latino and immigrant communities. Local Hispanic leaders saw that the state’s existing infrastructure did not adequately meet the needs of the rapidly growing Latino immigrant population. A small group of community leaders came together to form a multi-cultural, multi-service agency with a mission of helping to build a stronger, more self-sufficient Latino community. Since then, PL has grown into the state’s largest Latino community organization, serving thousands of people each year through over a dozen core programs and services. We have moved from our original storefront office staffed by a few committed activists to a four-story building in the heart of the city that houses over 50 employees.

We have developed critical programs that serve as models for community agencies across Rhode Island. Progreso Latino’s programs include adult education, early childhood education, senior services, health and wellness, workforce development, youth development, domestic violence intervention and prevention programs, Volunteer Income Tax Assistance, immigration and social services, and emergency food relief. We have developed strong relationships with community partners throughout the state, and have touched the lives of tens of thousands of individuals.

Position Summary:

The Community Health Worker is a central position in Progreso Latino’s Wellness Program designed to connect medical patients and members of the community to social services and wellness education programming. S/he would educate medical professionals/schools so that they can refer patients/students to community resources and assist the grant’s team with delivering health education. S/he would facilitate health education for individuals and groups as well as support peer-educators and volunteers as needed. S/he would also assist in the collection of data and the tracking of program outcomes. S/he will also work with schools to assist with COVID-19 education in order to increase vaccination rates.

Scope of work includes:

▪ Work closely with the Health Equity Coordinator and Wellness team at Progreso Latino and program

partners.

▪ Attend community and partner events as needed and recruit participants/ patients for the program.

▪ Attend regular partner meetings Rhode to Equity (R2E) and Health Equity Zone (HEZ) for Central Falls and

Pawtucket.

▪ Seek out innovations in health care that will promote public health and advance the aims of the project.

▪ Outreach to community members and organizations.

▪ Facilitate culturally –tailored education and training for clinical providers, community members and

patients.

▪ Work with HCP (health care providers) to identify patients with chronic health care needs and social

determinants of health (SDOH).

▪ Assist patients, students and community members in addressing SDOH’s.

▪ Refer and funnel patients to Progreso Latino and its programs.

▪ Assist with tracking program outcomes, collection of data of participant/patient progress.

▪ Assist in the evaluation and dissemination of important findings and program results.

▪ Other duties as assigned

Additional Responsibilities for SUD Behavioral Support Candidates:

▪ Screen, case-manage and refer community members

▪ Organize and facilitate peer-support groups

▪ Coordinate with Behavioral Health Partners

Healthcentric Advisor
Full-time with Benefits, $24-$28/hr
CHW Certification or Bachelor’s

About Healthcentric Advisors

We are a nationally-recognized quality improvement agency offering innovative and practical solutions that help providers and researchers to measure and improve patients’ care and outcomes. Our associates have the opportunity to make a lasting impact on care delivery.

Our generous benefit package has earned us the reputation of being an employer of choice. Our benefits include 22 personal paid leave days annually, medical, dental and vision plans for employees and their families, a 401k retirement plan, and a flexible work environment.

Case Manager-Rhode Island-Local Travel Required

What You’ll Do:

• Manage a caseload and conduct outreach (telephonic & community-based)
• Complete assessments in-home or in the community
• Coordinate medical services and referrals
• Assist participants in accessing social services and making appointments
• Conduct off-site visits to homes, hospitals, and community agencies
• Collaborate with interdisciplinary teams and contribute to program improvements
• Maintain accurate documentation in EMR
• Participate in outreach and marketing activities

What you Bring:

• Bachelor’s degree or equivalent experience (Community Health Worker certification accepted)
• Experience with adults with disabilities, chronic illness, behavioral health, or substance use
• Strong knowledge of Rhode Island community resources
• Excellent communication and cultural sensitivity
• Ability to work independently and as part of a team
• CPR/BLS certification (American Heart Association or Red Cross)
• Commitment to confidentiality and HIPAA compliance

Why You’ll Love This Role:

• Make a real difference in people’s lives
• Flexible scheduling to meet participant needs
• Work in a collaborative, mission-driven environment

We are an Equal Opportunity Employer. Race, color, religion, age, gender, sexual orientation, gender identity or expression, disability, marital or veteran status, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions.

Blackstone Valley Health Center
Pawtucket, RI
Full Time, 8am-5pm
Bilingual Preferred

The Care Team Navigator is responsible for providing outstating patient care in the primary care/medical home model environment. The goal of this role is to assist the care team in closing care gaps, tracking and follow up of referrals and orders effectively and efficiently processing prior authorizations, and provide backline support for the call center. The Care Team Navigator displays responsible behaviors, communicates effectively with others including outside entities and functions as a member of the healthcare team. The care team navigator functions under the direct supervision and authority of the Physician/Licensed Independent Practitioner when performing clinical tasks during patient care. 

EDUCATION, EXPERIENCE, & SKILLS

Experience as a Medical Assistant preferred. 

Experience with medical terminology

A courteous and cooperative attitude

OTHER REQUIREMENTS 

Reliable transportation required.

Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred.

Cultural sensitivity is necessary to collaborate with a diverse patient and staff population required.

Ability to work independently and collaboratively is required.

Knowledge of computers and electronic medical records required. 

Knowledge of Microsoft Suite preferred.

Effective communication skills, both verbal and written required

M-F 8-5PM

Blackstone Valley Community Health Care
Central Falls
Full-time
Certification Required

The Community Health Worker is a member of the Community Health Team and acts as link to community-based organizations to facilitate patient access to health/social services.

Requirements:

Associates or Bachelor’s degree in a social science, research or public health-related field preferred.

High School diploma and a combination of training and skills to effectively carry out responsibilities and assignments (such as previous experience working with patients in a community-based setting).

Community Health Worker Certification required

Experience with accessing social service resources, healthcare navigation, or case management preferred.

Working knowledge of Microsoft Windows Operating System and Microsoft Word required.

Experience working with patients regarding managing their health, navigating systems, and providing care coordination is preferred.

RIPIN/RIDOH
Full-time
$21-$22/hr
Bachelor’s required, CCHW Preferred
Bilingual Spanish Required

About RIPIN:

RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan.  Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs.  RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems.

Job Summary:   

The Health Information Line (HIL) Specialist, Community Health Worker (CHW), is a non-exempt position located at the Rhode Island Department of Health (RIDOH), within the Center for Public Health Communication. The HIL Specialist, CHW, will be a part of a team that effectively responds to 6,000-7,000 calls per month from RIDOH’s customers, including healthcare professionals and the public. The HIL is the single point of telephone entry for the Department and for complaint intakes. Quality customer service is critical to all the Department’s strategic priorities.

Essential Functions:

• Answer incoming HIL calls and use approved and scripted information and Frequently Asked Questions (FAQs) to respond to customer inquiries.
• Understand and practice principles of good customer service and meet or exceed industry standards.
• Respond to email and/or written inquiries.
• Participate in requisite trainings, program and supervisor meetings, and quality monitoring improvement activities to ensure and enhance the quality of customer service delivery.
• Assist healthcare professionals with license renewals.
• Serve as first-tier Information Line staff in the event of a short-term or long-term public health emergency or adverse weather event.
• Assist with Spanish or Portuguese translation/review of HIL IVR messaging and prompts and RIDOH educational materials.
• Review and triage complaints submitted against licensed professionals and/or facilities.
• Assist the general public, State and private agencies, social service, and/or advocacy programs regarding federal and state regulation and procedural requirements, legislative issues and community needs and resources.
• Accept other duties and responsibilities as assigned

Qualifications

Knowledge, Skills, and Abilities:

• Excellent customer service and call management skills.
• Strong ability to read, write, and speak English and a second language (Spanish or Portuguese).
• Proficiency with MS Office 365 (Outlook, Word, Teams, Excel).
• Ability to interact in an empathetic and non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
• Ability to pay attention to detail and practice active listening.
• Ability to work independently and as an effective team member.
•  
• Critical thinking and problem-solving skills and the ability to use sound judgment in responding to client issues and concerns.
• Ability to adapt to changing environments and receive constructive feedback.
• Ability to use discretion, maintain confidentiality, and practice ethical conduct.
• Ability to work effectively with all levels of staff and to establish and maintain collaborative professional relationships.
• Strong time management skills (organization, prioritization, multi-tasking).
• Working knowledge of the Rhode Island and its healthcare environment and resources; and
• Demonstrated prior success in accessing community-based resources in Rhode Island.
• Excellent written and oral communication skills.
• Excellent organizational skills to manage multiple priorities and tasks.
• A deep understanding of, commitment to, and ability to carry out the mission, vision, philosophy, and values of RIPIN.
• Demonstrated proficiency with Microsoft Office/computer skills to enter data, prepare reports and correspondence.

Education and Experience:

• Bachelor’s degree in a related field or equivalent coursework
• Community Health Worker (CHW) certification preferred; non-certified incumbents are expected to earn certification within 18 months of hire date
• Bilingual (English and Spanish) oral and written proficiency
• Previous employment experience in healthcare or social services
• Minimum of two years’ experience in customer service, preferably in a human service setting
• Any combination of education and experience that shall be substantially equivalent to the above education and experience

Physical Demands:

• Regularly required to talk or hear.
• Regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to climb stairs, reach, stretch, stand, and bend.
• Required to have the ability to lift and/or move up to 25 pounds.
• Required to remain at their station for prolonged periods of time.

Working Conditions/ Work Environment:

• Primary work location is a climate-controlled indoor office environment located at RIDOH’s Cannon Building, 3 Capitol Hill, Room 103, Providence, RI. Employees may be eligible for remote work after training is completed, and knowledge and skills are reasonably demonstrated.
• Flexibility for travel related to job requirements.
• Willingness and ability to work evenings and weekends as needed.
• Provide own reliable transportation with proof of valid driver’s license and RI minimum requirements of auto insurance.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RIPIN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

This description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations required of his/her position. As the nature of the Agency’s work changes, so too, may the essential functions of this position.

Beautiful Day
Refugee-related experience a plus
Full-time ~$50K
Coaching & Training Skills Necessary

BEAUTIFUL DAY CASE MANAGER

Beautiful Day is a non-profit granola company with a mission to connect refugees to the community through business initiatives, job training, and public education. 

As a 13-year-old social venture, we have integrated adult and youth training programs and community education initiatives into the daily production and business activities of a gourmet granola and food company. We’re rooted locally in our state with a kitchen, fulfillment center, and offices located in Providence. We have an active board of directors and a diverse team of 16 full-time and 11 part-time staff, plus contractors and interns. We run an e-commerce store, ship products across the country, participate in 7 farmers markets, and deliver to local grocery stores. Many of our employees are former refugees who understand the challenges our participants face. For more information about our mission, vision, and products, visit our website at www.beautifuldayri.org.

Position Description:

Each year, we work with approximately 100 refugee trainees in our adult, youth, and entrepreneurship programs. Our focus is on those who are motivated to find work but face barriers due to limited English, limited literacy, lack of transferable skills, age and gender demographics, and confidence issues, sometimes due to cultural dissonance or trauma. We are seeking a case manager to provide social and practical support, focusing primarily on our adult trainees including Afghan women, so that they can transition into regular employment upon graduation from our programs. 

We’re seeking a case manager who would value collaborating with our training team as we continue developing an effective case management model to support our mission and program goals. We’re excited about an approach to direct service that emphasizes skills development, i.e., building self-reliance through “doing with” rather than “doing for” participants. We’re looking for someone with coaching or training skills, and a broad perspective that includes investing in our larger refugee support ecosystem.

Responsibilities:

• Assess individual needs and coordinate appropriate direct and wrap-around services (DHS and resettlement benefits, opening a bank account, paperwork, childcare, transportation, etc.) as needed to support participant progress and program efficiency.
• Work with the participant and training team to assess each trainee’s employability and determine a service plan that includes educational and job readiness goals, referrals for outside services, and next steps after they leave Beautiful Day. 
• Collaborate with the training team to explore approaches to case management that are assets-based and self-reliance oriented. Keep learning, collect feedback, make adjustments, articulate procedures and best practices, and help guide the larger staff team.
• Provide job coaching; adapt job readiness lessons and facilitate small group workshops on topics like resume making, job search, interviewing preparation.  
• Maintain records related to trainees’ performance and program services. Enter trainees’ information and case notes into the Beautiful Day database (Salesforce). Follow up at intervals after graduation to record employment data. Assist in gathering data for reporting as needed.
• Collaborate with referring agencies, employer partners, and our Employer Partnership Developer (EPD) to ensure each trainee has wrap-around support and options for a meaningful next step after graduation (job, work-to-hire internship, other training program).
• Develop strategic communication channels with referring partners that not only support the employment needs of our participants but help build a vibrant local resettlement ecosystem and pipeline for employment. 
• Assist with offering training to community/business partners as they develop cross-cultural skills to successfully employ refugees.
• Stay current with service and program providers related to the needs of refugees and other new immigrants.

 Skills and Experience:

• 3-5 years case-management experience. Refugee-related casework a plus. 
• Energized by working in a multi-cultural and collaborative environment. 
• Comfortable working across language barriers with interpreters and virtual or phone-translation services. 
• Organized, able to multitask, prioritize, and manage moving parts.
• Demonstrated commitment to social justice, immigration work, or community-building.
• Integrity; healthy boundaries; able to maintain confidentiality.
• Experience with asset-based, trauma-informed approach that focuses on strengths rather than deficits.
• Networking skills. Experience facilitating group trainings.
• Curious, resourceful, a genuine team player, not afraid to make some mistakes.
• Facility with technology a plus.

Benefits and Other Details

• Salaried position, 40-hour/week with a flexible schedule
• Health benefits, 3+ weeks vacation, 11 paid holidays
• Simple IRA retirement account with employer contribution

Salary: Around 50K based on skills and experience

How to Apply:

Send a letter/email with a resume to jobs@beautifuldayri.org with “Case Manager” in the subject line. The letter is important. We’d like to have a good sense of your personality, motivations, and why you might thrive in a job like this. Tell us if you know someone who knows us.

Tides Family Service
Woonsocket, Warwick, Providence, South County
Full-time, $44,000- $53,500
Associates Required
License and Care Required
Bilingual; Spanish, Portuguese, Creole – Preferred 

Description

Tides Family Services is a nonprofit organization that is committed to providing comprehensive support and resources to children, adolescents, and families facing various challenges. The overall mission of Tides is to provide services and supports that allow youth to live in a community-based setting. An “Agency Without Walls” our services are delivered in homes, communities, schools…wherever our youth are.
 

Position Summary: Caseworkers work with youth referred to the Outreach and Tracking Program at TFS are typically struggling with school attendance and are at risk involvement or involved with Truancy Court, Family Court, and/or the Child Welfare System. This program aims to increase school attendance and performance as well as increase overall functioning in the home and community.  Please be advised that this position follows a rotating schedule (7:00 AM – 3:00 PM, 8:00 AM – 4:00 PM, and 11:00 AM – 7:00 PM). Your supervisor will inform you of your assigned schedule at least one month in advance. 

Essential Functions: 

• Provide in-home and community strengths-based support to clients and families (face to face attempts daily and on-call responsibility according  to 2/3-person team schedules).
• Work collaboratively with integrated team of caseworkers, behavioral assistants and clinicians to develop treatment goals, evaluation/utilization review, provide resources, advocacy, perform routine assessments, transportation, adaptive living skills and build relationships with clients and families. 
• Provide counseling and other services to help ensure client and family safety.
• Build and sustain collaborations with community partners, including health, education, vocation, legal and family intervention providers with the goal of increasing access to services.  
• Serve as liaison/advocate between the program, community and surrounding neighbors to build partnerships.
• Work in accordance with the NASW Code of Ethics.
• Complete clinical documentation in the Agency’s Electronic Health Record as required. 
• Attend and participate in all required program meetings including  daily group supervision. 
• Coordinate activities and resources that can benefit all clients and families within TFS.

Requirements

• Strong problem-solving and interpersonal skills.
• Skilled in building relationships with internal team, stakeholders, clients and families, schools, law enforcement and other community resources. 
• Associate degree – Required.
• Bachelor’s degree – Preferred
• Valid driver’s license and registered/inspected vehicle – Required. 
• Bilingual; Spanish, Portuguese, Creole – Preferred 

Salary Range: $44,000- $53,500

 Compensation will be determined based on the candidate’s experience, education, language capacity, skills, and other qualifications relevant to the role, in alignment with organizational parity guidelines and market conditions.  

The requirements listed above are representative of the knowledge, skills, and/or abilities required to satisfactorily perform essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tides Family Services is an Equal Opportunity Employer that values our diverse workforce and encourages all mission driven candidates to apply.  We are a PBN Best Place to Work recipient, a Safe Zone Certified Employer, and a Veteran Friendly Employer. Join our team!