Family Service RI
Full-time, $22.00 – $27.35-Language Skills Compensated+!
Bachelor’s or Associates + 2 years
Experience with housing & welfare preferred

Position Summary: Provides housing information, referral, advocacy, case management, and supports housing insecure individuals and families across FSRI programs. Processes requests for rental and security deposit assistance to prevent homelessness.  Provides coaching and triage in homes, community, and office settings to help service recipients address barriers to maintain stable and safe housing.  Assist with relationship building with current and new landlords.

Qualifications:

• Bachelor’s degree in a human or social services field or an associate’s degree in a related field and two years of relevant field experience is required.
• Case management experience in child welfare and housing preferred.
• Bilingual preferred.
• Either have a Community Health Worker certification or can obtain certification within the first 12 months of employment.
• Experience providing housing support services within Rhode Island preferred.
• Possession of valid drivers’ license, reliable transportation and proof of current automobile insurance required.
• Must be agreeable to a flexible scheduling to meet recipient needs.
• FSRI values staff with bilingual language capacity and familiarity with the local community they will be serving. FSRI includes pay incentives for bilingual staff.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires a mix of visits located in clients’ homes, offices, community and virtually. Employees in this position must have the ability to:

• Travel to and from office sites and community locations which could include using walkways, stairs and/or elevators. 
• Employees must also have the ability to lift up to 20lbs.

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield. 

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate’s relevant and transferable experience, certifications, licenses, degree and language ability.

Family Service RI
Bachelor’s Degree OR CCHW Certified
Full-time, $25.35 – $31.52 / Language Skills Compensated!+
Evening Shift

Position Summary: Responsible for providing case management services to young adults living in the program. Advocates for residents and their families in navigating human service and similar departments, agencies, and services. Collaborates on cases with a multitude of providers such as the Department of Children, Youth and Families (DCYF), schools, medical providers, and other service providers to ensure appropriate delivery of services to resident.

Qualifications:

• Bachelor’s degree in a human services field required, or able meet the qualifications to become a Certified Community Health Worker, or both.
• Experience in child welfare, youth programming, youth development, and/or related fields.
• Excellent communication skills, both verbal and written required.
• Knowledge of and sensitivity to cultural, ethnic, racial and socioeconomic issues.
• Possession of a valid driver’s license, reliable transportation and proof of automobile insurance and registration required.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to:

• Travel to and from community locations and residential site locations, which could include using walkways, stairs and/or elevators
• Ability to lift up to 20 lbs
• Ability to push or pull 10 lbs or more
• Ability to communicate effectively
• Ability to perform restraint techniques if needed and deal with physically aggressive people

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 

Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service RI
Full-time, 19.00 – $23.62/hr – Language Skills Compensated!
Medical Office Experience Preferred
Bilingual Spanish REQUIRED, Portuguese/Creole Preferred

Position Summary: We care about the individuals and families living within our community and it is our priority to ensure access to services as soon as possible. The person in this position operates as the Intake & Triage Coordinator within FSRI. The Triage Coordinator supports individuals and families throughout the referral process and ensures they are linked with services as soon as possible. The Triage Coordinator ensures individuals and families are connected with counseling services using evidence-based clinical practices and interventions, that are consistent with the person’s values, preferences, and individualized needs. As part of our team, this person shares responsibility for directing, coordinating, and managing care and services

Qualifications:

• Associate degree level education or equivalent experience
• Medical office experience preferred
• Ability to educate clients regarding Family Service programs and policies
• Understanding of Health Insurance requirements and financial implications 
• Prior experience in crisis intervention and emergency triage highly preferred 
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Spanish Speaking required and is compensated – Additional language capacity (Portuguese/Creole) highly preferred 
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Family Service RI
Rumford, Providence
Part/Full time, $23.00 – $28.60
Lived experience with human trafficking and/or child welfare

Position Summary: The Youth Support Partner is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Youth Support Partner will provide culturally competent services as well as use their lived experience to develop authentic relationships. The role of Youth Support Partner is to provide youth with support, trauma-informed advocacy, collaboration with families, community resources, community providers and treatment team members with the goal towards safety, self-sufficiency and empowerment.

Qualifications:

• High School diploma or GED.
• Lived experience with human trafficking and/or child welfare involvement.
• Minimum of 1 years’ experience providing peer support
• Must be willing to be certified as a Peer Support Specialist within 2 years of hire.
• Effective communication skills to include written, conflict resolution and mediation.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule to include some evenings and weekends.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Don’t meet every single requirement? Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Community Housing Land Trust of Rhode Island
Full-time, $20-24/hr with benefits
Bachelors or equivalent experience
Experience with Affordable Housing Programs

This is not a CHW position, but we think a CHW would be great at it!

About the Community Housing Land Trust of Rhode Island (CHLT-RI)
The Community Housing Land Trust of Rhode Island (CHLT-RI) is a nonprofit affiliate of the
Housing Network of Rhode Island, dedicated to expanding and preserving long-term affordable
housing statewide. CHLT-RI partners with municipalities, developers, homeowners, tenants, and
property managers to steward deed-restricted and community land trust properties, ensuring their
long-term affordability and compliance for generations of Rhode Islanders.

Position Overview
The Program Support Specialist supports CHLT-RI’s mission by administering and stewarding
programs that ensure long-term affordability for both homeownership and rental housing. This
role is responsible for income certification, eligibility determinations, and ongoing compliance
monitoring for land trust and deed-restricted properties, while also providing homeowner and
tenant support, community outreach, and program reporting.

This position plays a critical role in the long-term stewardship of affordable housing assets by
ensuring compliance with ground leases, affordability covenants, and funding requirements, and
by supporting residents throughout the full lifecycle of land trust housing. The ideal candidate is
highly organized, detail-oriented, compliance-focused, and committed to housing equity and
long-term affordability. This role requires the ability to balance a resident-centered customer
service approach with regulatory and program compliance, and to work collaboratively as a
solutions-oriented problem-solver.

Key Responsibilities
Program Administration & Stewardship
 Conduct initial and ongoing stewardship of portfolio properties to ensure long-term
affordability and mission alignment.
 Maintain complete, accurate, and audit-ready property, household, and compliance files
in accordance with organizational and state requirements.
 Track program data and outcomes.
2
 Maintain standardized procedures, documentation, and data systems to support consistent
monitoring across the portfolio.
 Support policy development, program improvement, and strategic planning related to
long-term housing stewardship.
 Assist with grant applications, monitoring, and reporting as needed.
Income Certification & Eligibility
 Perform income certifications and re-certifications for affordable homeownership and
rental units in compliance with applicable program requirements.
 Review income documentation, calculate household income, determine eligibility, and
document compliance accurately and consistently.
 Educate applicants, homeowners, and tenants on income requirements, recertification
processes, and ongoing affordability obligations.
 Coordinate with property managers and housing partners to ensure timely and accurate
income verification and reporting.
Long-Term Compliance Monitoring
 Monitor compliance with deed restrictions, ground leases, and program requirements
over time.
 Track ownership status, owner-occupancy, income limits, resale pricing, rent limits,
refinancing requests, and estate planning requirements.
 Conduct annual and periodic compliance reviews, including file audits and homeowner or
tenant certifications.
 Identify and address compliance issues, working collaboratively with residents and
partners to resolve concerns while protecting program integrity.
 Prepare compliance reports for funders, internal leadership, and the State of Rhode
Island.
Homebuyer, Homeowner & Tenant Support
 Guide prospective homebuyers through the deed-restricted and land trust homeownership
process, including eligibility screening, application review, and long-term compliance
requirements.
 Serve as a primary point of contact for homeowners and tenants regarding recertification,
refinancing, estate planning, and resale processes.
 Provide technical assistance and problem-solving support to residents facing financial or
life-stage challenges.
 Support homeowners and their real estate agents through resale transactions to ensure
understanding of resale requirements and facilitate smooth closings.
 Coordinate with legal and closing professionals on documentation related to affordable
housing transactions.
3
Experience & Education
 Bachelor’s degree in housing, urban planning, public administration, social work,
community development, or a related field, or equivalent relevant experience (preferred).
 Demonstrated experience with income certification, eligibility determinations, or
compliance monitoring for affordable housing programs.
 Knowledge of affordable housing regulations, long-term affordability controls, and
shared equity or deed-restricted housing models.
 Familiarity with HUD income limits, AMI calculations, and compliance requirements for
both homeownership and rental housing.
Skills & Competencies
 Knowledge of affordable housing programs, including deed-restricted, shared equity, and
community land trust models.
 Experience with income certification, eligibility determinations, AMI calculations, and
long-term compliance monitoring.
 Strong attention to detail and ability to maintain accurate, audit-ready compliance and
household files.
 Ability to manage multiple priorities, deadlines, and long-term monitoring requirements.
 Clear, empathetic communication skills, with the ability to explain complex program
requirements to applicants, homeowners, and tenants.
 Strong problem-solving skills and sound judgment in addressing compliance issues while
maintaining a resident-centered approach.
 Ability to work collaboratively with municipalities, property managers, developers, legal
professionals, and other housing partners.
 Proficiency with databases, spreadsheets, and standard office software; ability to track
program data and prepare reports.
 Commitment to housing equity, long-term affordability, and serving diverse
communities.
 Bilingual or multilingual skills relevant to the community served (preferred).

Compensation and Benefits:

This is a full-time, 40-hour/week position. This position is a nonexempt position reporting directly to the Executive Director. Compensation is $20.00 – $24.00
per hour, depending on experience. Benefits include 13 paid holidays, paid vacation, sick and
personal time, health and dental insurance, flexible schedule (negotiated), professional
development, and mileage/expense reimbursement when applicable.

To apply: Submit a brief cover letter and resume to Ms. Melina Lodge at
mlodge@housingnetworkri.org with the job title in the subject line. Applications will be
reviewed on a rolling basis until the position is filled with priority for applications submitted by
March 2, 2026.

RIPIN/RIDOH
Full-time
$21-$22/hr
Bachelor’s required, CCHW Preferred
Bilingual Spanish Required

About RIPIN:

RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan.  Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs.  RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems.

Job Summary:   

The Health Information Line (HIL) Specialist, Community Health Worker (CHW), is a non-exempt position located at the Rhode Island Department of Health (RIDOH), within the Center for Public Health Communication. The HIL Specialist, CHW, will be a part of a team that effectively responds to 6,000-7,000 calls per month from RIDOH’s customers, including healthcare professionals and the public. The HIL is the single point of telephone entry for the Department and for complaint intakes. Quality customer service is critical to all the Department’s strategic priorities.

Essential Functions:

• Answer incoming HIL calls and use approved and scripted information and Frequently Asked Questions (FAQs) to respond to customer inquiries.
• Understand and practice principles of good customer service and meet or exceed industry standards.
• Respond to email and/or written inquiries.
• Participate in requisite trainings, program and supervisor meetings, and quality monitoring improvement activities to ensure and enhance the quality of customer service delivery.
• Assist healthcare professionals with license renewals.
• Serve as first-tier Information Line staff in the event of a short-term or long-term public health emergency or adverse weather event.
• Assist with Spanish or Portuguese translation/review of HIL IVR messaging and prompts and RIDOH educational materials.
• Review and triage complaints submitted against licensed professionals and/or facilities.
• Assist the general public, State and private agencies, social service, and/or advocacy programs regarding federal and state regulation and procedural requirements, legislative issues and community needs and resources.
• Accept other duties and responsibilities as assigned

Qualifications

Knowledge, Skills, and Abilities:

• Excellent customer service and call management skills.
• Strong ability to read, write, and speak English and a second language (Spanish or Portuguese).
• Proficiency with MS Office 365 (Outlook, Word, Teams, Excel).
• Ability to interact in an empathetic and non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
• Ability to pay attention to detail and practice active listening.
• Ability to work independently and as an effective team member.
•  
• Critical thinking and problem-solving skills and the ability to use sound judgment in responding to client issues and concerns.
• Ability to adapt to changing environments and receive constructive feedback.
• Ability to use discretion, maintain confidentiality, and practice ethical conduct.
• Ability to work effectively with all levels of staff and to establish and maintain collaborative professional relationships.
• Strong time management skills (organization, prioritization, multi-tasking).
• Working knowledge of the Rhode Island and its healthcare environment and resources; and
• Demonstrated prior success in accessing community-based resources in Rhode Island.
• Excellent written and oral communication skills.
• Excellent organizational skills to manage multiple priorities and tasks.
• A deep understanding of, commitment to, and ability to carry out the mission, vision, philosophy, and values of RIPIN.
• Demonstrated proficiency with Microsoft Office/computer skills to enter data, prepare reports and correspondence.

Education and Experience:

• Bachelor’s degree in a related field or equivalent coursework
• Community Health Worker (CHW) certification preferred; non-certified incumbents are expected to earn certification within 18 months of hire date
• Bilingual (English and Spanish) oral and written proficiency
• Previous employment experience in healthcare or social services
• Minimum of two years’ experience in customer service, preferably in a human service setting
• Any combination of education and experience that shall be substantially equivalent to the above education and experience

Physical Demands:

• Regularly required to talk or hear.
• Regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to climb stairs, reach, stretch, stand, and bend.
• Required to have the ability to lift and/or move up to 25 pounds.
• Required to remain at their station for prolonged periods of time.

Working Conditions/ Work Environment:

• Primary work location is a climate-controlled indoor office environment located at RIDOH’s Cannon Building, 3 Capitol Hill, Room 103, Providence, RI. Employees may be eligible for remote work after training is completed, and knowledge and skills are reasonably demonstrated.
• Flexibility for travel related to job requirements.
• Willingness and ability to work evenings and weekends as needed.
• Provide own reliable transportation with proof of valid driver’s license and RI minimum requirements of auto insurance.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RIPIN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

This description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations required of his/her position. As the nature of the Agency’s work changes, so too, may the essential functions of this position.

Beautiful Day
Refugee-related experience a plus
Full-time ~$50K
Coaching & Training Skills Necessary

BEAUTIFUL DAY CASE MANAGER

Beautiful Day is a non-profit granola company with a mission to connect refugees to the community through business initiatives, job training, and public education. 

As a 13-year-old social venture, we have integrated adult and youth training programs and community education initiatives into the daily production and business activities of a gourmet granola and food company. We’re rooted locally in our state with a kitchen, fulfillment center, and offices located in Providence. We have an active board of directors and a diverse team of 16 full-time and 11 part-time staff, plus contractors and interns. We run an e-commerce store, ship products across the country, participate in 7 farmers markets, and deliver to local grocery stores. Many of our employees are former refugees who understand the challenges our participants face. For more information about our mission, vision, and products, visit our website at www.beautifuldayri.org.

Position Description:

Each year, we work with approximately 100 refugee trainees in our adult, youth, and entrepreneurship programs. Our focus is on those who are motivated to find work but face barriers due to limited English, limited literacy, lack of transferable skills, age and gender demographics, and confidence issues, sometimes due to cultural dissonance or trauma. We are seeking a case manager to provide social and practical support, focusing primarily on our adult trainees including Afghan women, so that they can transition into regular employment upon graduation from our programs. 

We’re seeking a case manager who would value collaborating with our training team as we continue developing an effective case management model to support our mission and program goals. We’re excited about an approach to direct service that emphasizes skills development, i.e., building self-reliance through “doing with” rather than “doing for” participants. We’re looking for someone with coaching or training skills, and a broad perspective that includes investing in our larger refugee support ecosystem.

Responsibilities:

• Assess individual needs and coordinate appropriate direct and wrap-around services (DHS and resettlement benefits, opening a bank account, paperwork, childcare, transportation, etc.) as needed to support participant progress and program efficiency.
• Work with the participant and training team to assess each trainee’s employability and determine a service plan that includes educational and job readiness goals, referrals for outside services, and next steps after they leave Beautiful Day. 
• Collaborate with the training team to explore approaches to case management that are assets-based and self-reliance oriented. Keep learning, collect feedback, make adjustments, articulate procedures and best practices, and help guide the larger staff team.
• Provide job coaching; adapt job readiness lessons and facilitate small group workshops on topics like resume making, job search, interviewing preparation.  
• Maintain records related to trainees’ performance and program services. Enter trainees’ information and case notes into the Beautiful Day database (Salesforce). Follow up at intervals after graduation to record employment data. Assist in gathering data for reporting as needed.
• Collaborate with referring agencies, employer partners, and our Employer Partnership Developer (EPD) to ensure each trainee has wrap-around support and options for a meaningful next step after graduation (job, work-to-hire internship, other training program).
• Develop strategic communication channels with referring partners that not only support the employment needs of our participants but help build a vibrant local resettlement ecosystem and pipeline for employment. 
• Assist with offering training to community/business partners as they develop cross-cultural skills to successfully employ refugees.
• Stay current with service and program providers related to the needs of refugees and other new immigrants.

 Skills and Experience:

• 3-5 years case-management experience. Refugee-related casework a plus. 
• Energized by working in a multi-cultural and collaborative environment. 
• Comfortable working across language barriers with interpreters and virtual or phone-translation services. 
• Organized, able to multitask, prioritize, and manage moving parts.
• Demonstrated commitment to social justice, immigration work, or community-building.
• Integrity; healthy boundaries; able to maintain confidentiality.
• Experience with asset-based, trauma-informed approach that focuses on strengths rather than deficits.
• Networking skills. Experience facilitating group trainings.
• Curious, resourceful, a genuine team player, not afraid to make some mistakes.
• Facility with technology a plus.

Benefits and Other Details

• Salaried position, 40-hour/week with a flexible schedule
• Health benefits, 3+ weeks vacation, 11 paid holidays
• Simple IRA retirement account with employer contribution

Salary: Around 50K based on skills and experience

How to Apply:

Send a letter/email with a resume to jobs@beautifuldayri.org with “Case Manager” in the subject line. The letter is important. We’d like to have a good sense of your personality, motivations, and why you might thrive in a job like this. Tell us if you know someone who knows us.

Tides Family Service
Woonsocket, Warwick, Providence, South County
Full-time, $44,000- $53,500
Associates Required
License and Care Required
Bilingual; Spanish, Portuguese, Creole – Preferred 

Description

Tides Family Services is a nonprofit organization that is committed to providing comprehensive support and resources to children, adolescents, and families facing various challenges. The overall mission of Tides is to provide services and supports that allow youth to live in a community-based setting. An “Agency Without Walls” our services are delivered in homes, communities, schools…wherever our youth are.
 

Position Summary: Caseworkers work with youth referred to the Outreach and Tracking Program at TFS are typically struggling with school attendance and are at risk involvement or involved with Truancy Court, Family Court, and/or the Child Welfare System. This program aims to increase school attendance and performance as well as increase overall functioning in the home and community.  Please be advised that this position follows a rotating schedule (7:00 AM – 3:00 PM, 8:00 AM – 4:00 PM, and 11:00 AM – 7:00 PM). Your supervisor will inform you of your assigned schedule at least one month in advance. 

Essential Functions: 

• Provide in-home and community strengths-based support to clients and families (face to face attempts daily and on-call responsibility according  to 2/3-person team schedules).
• Work collaboratively with integrated team of caseworkers, behavioral assistants and clinicians to develop treatment goals, evaluation/utilization review, provide resources, advocacy, perform routine assessments, transportation, adaptive living skills and build relationships with clients and families. 
• Provide counseling and other services to help ensure client and family safety.
• Build and sustain collaborations with community partners, including health, education, vocation, legal and family intervention providers with the goal of increasing access to services.  
• Serve as liaison/advocate between the program, community and surrounding neighbors to build partnerships.
• Work in accordance with the NASW Code of Ethics.
• Complete clinical documentation in the Agency’s Electronic Health Record as required. 
• Attend and participate in all required program meetings including  daily group supervision. 
• Coordinate activities and resources that can benefit all clients and families within TFS.

Requirements

• Strong problem-solving and interpersonal skills.
• Skilled in building relationships with internal team, stakeholders, clients and families, schools, law enforcement and other community resources. 
• Associate degree – Required.
• Bachelor’s degree – Preferred
• Valid driver’s license and registered/inspected vehicle – Required. 
• Bilingual; Spanish, Portuguese, Creole – Preferred 

Salary Range: $44,000- $53,500

 Compensation will be determined based on the candidate’s experience, education, language capacity, skills, and other qualifications relevant to the role, in alignment with organizational parity guidelines and market conditions.  

The requirements listed above are representative of the knowledge, skills, and/or abilities required to satisfactorily perform essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tides Family Services is an Equal Opportunity Employer that values our diverse workforce and encourages all mission driven candidates to apply.  We are a PBN Best Place to Work recipient, a Safe Zone Certified Employer, and a Veteran Friendly Employer. Join our team!

Perspectives Corporation
Full-time
$32-$35/hour
Proficient in ASL
5 Years Direct Service

The Program Manager is responsible for supervising the work of Direct Support Professionals (DSP) and Site/Field Supervisors ensuring that agency policies and procedures are implemented while upholding company core values and mission. In addition, the Program Manager is responsible for program oversight and ensuring the delivery of quality services.

Broad Areas of Responsibility

Responsible for assisting in recruiting, selecting, and supporting Direct Support Professionals; providing training and mentoring to new and existing employees; guiding and supervising the work of Direct Support Professionals by setting clear expectations and monitoring progress, providing feedback regarding performance regularly as well as conducting annual performance evaluations; recognizing and valuing the skills and input of employees; implementation of creative scheduling and accountability. Participating in agency activities, serving on committees, and communicating the agency’s values and principles to others.

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 BENEFITS

In addition to a creative and collaborative work environment, Perspectives offers a generous benefits package that includes:

• Flexible schedules
• Paid training and mentor programs
• Employee incentive programs
• Generous paid time off
• Verizon, AAA and health club discounts
• Medical and dental benefits
• 401k savings plan

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 CAREER ADVANCEMENT

At Perspectives, we listen to people’s ideas, see their talents, and assume unlimited potential. We invest in our employees and support their career development by providing the resources to make it happen!

Here are just a few ways we give back to our dedicated professionals:

• Tuition reimbursement
• Management “in-training” programs
• American Sign Language (ASL) classes
• Mindfulness Training
• DSP Mentor Program
• National DSP (NADSP) Certification
• CPR Certification

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 JOB REQUIREMENTS

Minimal Qualifications

• High school degree or equivalent.
• Associates degree or certificate in a human services field or equivalent experience.
• 5 years of direct support experience in community human services
• Proficient computer skills
• Valid driver’s license, insured personal vehicle
• Able to pass criminal background check and have safe driving record
• Proficiency and/or fluency in American Sign Language (ASL)
• Awareness of and sensitivity to Deaf culture

Desired Qualifications

• A Bachelor’s degree or equivalent experience.
• 3 years of previous supervisory experience

RIPIN
$21 – $22 / hour
Bilingual Spanish Required
Bachelors or Equivalent Experience
CHW Certification preferred or within 18 months

About RIPIN:

RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan.  Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs.  RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems.

Job Summary:   

The Health Information Line (HIL) Specialist, Community Health Worker (CHW), is a non-exempt position located at the Rhode Island Department of Health (RIDOH), within the Center for Public Health Communication. The HIL Specialist, CHW, will be a part of a team that effectively responds to 6,000-7,000 calls per month from RIDOH’s customers, including healthcare professionals and the public. The HIL is the single point of telephone entry for the Department and for complaint intakes. Quality customer service is critical to all the Department’s strategic priorities.

Essential Functions:

• Answer incoming HIL calls and use approved and scripted information and Frequently Asked Questions (FAQs) to respond to customer inquiries.
• Understand and practice principles of good customer service and meet or exceed industry standards.
• Respond to email and/or written inquiries.
• Participate in requisite trainings, program and supervisor meetings, and quality monitoring improvement activities to ensure and enhance the quality of customer service delivery.
• Assist healthcare professionals with license renewals.
• Serve as first-tier Information Line staff in the event of a short-term or long-term public health emergency or adverse weather event.
• Assist with Spanish or Portuguese translation/review of HIL IVR messaging and prompts and RIDOH educational materials.
• Review and triage complaints submitted against licensed professionals and/or facilities.
• Assist the general public, State and private agencies, social service, and/or advocacy programs regarding federal and state regulation and procedural requirements, legislative issues and community needs and resources.
• Accept other duties and responsibilities as assigned

Qualifications

Knowledge, Skills, and Abilities:

• Excellent customer service and call management skills.
• Strong ability to read, write, and speak English and a second language (Spanish or Portuguese).
• Proficiency with MS Office 365 (Outlook, Word, Teams, Excel).
• Ability to interact in an empathetic and non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
• Ability to pay attention to detail and practice active listening.
• Ability to work independently and as an effective team member.
•  
• Critical thinking and problem-solving skills and the ability to use sound judgment in responding to client issues and concerns.
• Ability to adapt to changing environments and receive constructive feedback.
• Ability to use discretion, maintain confidentiality, and practice ethical conduct.
• Ability to work effectively with all levels of staff and to establish and maintain collaborative professional relationships.
• Strong time management skills (organization, prioritization, multi-tasking).
• Working knowledge of the Rhode Island and its healthcare environment and resources; and
• Demonstrated prior success in accessing community-based resources in Rhode Island.
• Excellent written and oral communication skills.
• Excellent organizational skills to manage multiple priorities and tasks.
• A deep understanding of, commitment to, and ability to carry out the mission, vision, philosophy, and values of RIPIN.
• Demonstrated proficiency with Microsoft Office/computer skills to enter data, prepare reports and correspondence.

Education and Experience:

• Bachelor’s degree in a related field or equivalent coursework
• Community Health Worker (CHW) certification preferred; non-certified incumbents are expected to earn certification within 18 months of hire date
• Bilingual (English and Spanish) oral and written proficiency
• Previous employment experience in healthcare or social services
• Minimum of two years’ experience in customer service, preferably in a human service setting
• Any combination of education and experience that shall be substantially equivalent to the above education and experience

Physical Demands:

• Regularly required to talk or hear.
• Regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to climb stairs, reach, stretch, stand, and bend.
• Required to have the ability to lift and/or move up to 25 pounds.
• Required to remain at their station for prolonged periods of time.

Working Conditions/ Work Environment:

• Primary work location is a climate-controlled indoor office environment located at RIDOH’s Cannon Building, 3 Capitol Hill, Room 103, Providence, RI. Employees may be eligible for remote work after training is completed, and knowledge and skills are reasonably demonstrated.
• Flexibility for travel related to job requirements.
• Willingness and ability to work evenings and weekends as needed.
• Provide own reliable transportation with proof of valid driver’s license and RI minimum requirements of auto insurance.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RIPIN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

This description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations required of his/her position. As the nature of the Agency’s work changes, so too, may the essential functions of this position.